育才学习网1. 在6pm上下单后怎样写退款邮件
电话或者邮件【E-mail: cs@6pm.com ，（从国内拨打）电话：0018886762660）】一般需要你注明自己的账户信息，所以拨打电话前，请抄好你注册账户是的相关信息，以备客服验证身份。包括：用户名、收货地址（如果是寄到转运公司，写转运公司地址）、账单地址、联系电话、邮政编码、EMAIL……总之点击网页右上角的MY ACCOUNT 抄下来。
在电话邮件确认身份以后，如果符合取消订单资格，客服会给你取消，如果不行，就只能通过退货来处理。
通常情况的退货方式是：
1.拒收包裹（需要转运公司配合），免费。
2.包裹签收后可以寄回，运费自理（同时转运公司也会收退货服务费，一般4刀）。
6PM客服上班时间：6:00am – 8:00pm PST，注： PST美国太平洋时间，是美国西部城市通用的标准，比美国西部时间晚3个小时，比北京时间晚16个小时。电话沟通客服需要注意。
2. 麻烦写一封英文退款邮件
dear paula's choice,
i bought some cosmetics on your website last month and have just received it. it looks great when i browsing your website, however, after i used it, i find it's not suitable for me.
i find the densities of salicylic acid and tartaric acid are too high for me. my skin used to be oily, now my face is full of blood streak and hurts a lot. my face looks very pale now and there are three big lymphonodi behind my ears. i think i'm very sensitive to your product.
i had two orders from your website, which are: order #1744659 and order #1741133. as i'm an international customer, considering the high cost of returning the product and all kinds of inconvenience, i only want part of my money back, hopefully, 50%.
i treasured your products and the reputation of paula's choice a lot. i also believe you are a great website which provide the best service for customers. however, i'm just unlucky to buy the ones that not work for me. i sincerely need your help to return the ones i bought.
thanks a lot.
best regards,
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