育才学习网1.投诉信怎麽写
投诉、抱怨类的信件也是考试常常涉及到的内容，比如食堂的饭菜不好吃，比如给报纸杂志的主编写一封信说明情况等等。
需要注意的是：投诉信的基本特征是反映问题，诉说原由，目的是解决问题。写作时可以参考下面的句式：行为描述：I'm writing to bring your attention to the problems I have had with …Here's the problem…解决方式的要求：It would be very kind ( considerate) of you to…解决方式的要求：address this problem soon.take steps to rectify this situation soon.turn it down a little？迫切的敦促或威胁： Frankly, I really can't put up with the situation any more.You must rectify the situation, or I will take it to the court.If you can't give me a satisfactory answer, I will complain it to the Consumer Association.一般说来，一封投诉信应包括三个最基本的方面： 1.投诉内容。
一般放在信的开头。常用的表达法有： I am writing to you about。
which I received/bought 。 I am going to complain about 。
I am sorry to have to return with this letter。 which I received/bought。
2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。
常用的表达法有： When we checked。, we noticed。
When I took。 out of the bag and examined。
closely, I found。 When I unpacked。
and tried to use it, it did not work. 3.希望得到的结果。常用的表达法有： Please let me know what you intend to do in this matter. I am returning。
under separate post and look forward to receiving a full refund of。 In view of the inconvenience that this has caused, I feel you should。
我们来看看下面这篇范文1: 15 March, 2003 Dear Sir, I am writing to you about a typewriter I ordered from you on 13 March, 2003. When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked. As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days. Yours truly, Wang Ping 这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。
接着作者抱怨了打字机的质量问题：退格键坏了，行距调节器破裂。由于打字机是无条件保修一年，而本市又没有维修人员，作者最后要求调换产品。
信中列举的质量问题符合实际，调换的理由充分，作者的态度诚恳，因而调换的要求是合理的。投诉信 （Letters of Complaint）例文2:Directions:You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Mary译文亲爱的先生：我写这封信是想让你知道你们的一个员工的服务态度。
我收到你们上个月的话费单后发现有一些计算错误，我认为我被多收了两个国际长途费用。但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。
一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。
我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。
请早日回复。真挚的：玛丽。
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