1. 投诉信怎么写例子
(5)投诉信
投投诉信是因为对服务、商品等不满而向诸如商店、厂家、消费者协会等相关负责机构写的信件。写此类信件时候,应注意写信的目的不仅仅是表示不满,更重要的是让对方了解并解决你所遇到的问题。因此投诉信的内容可包括:
1)反映问题。比如应具体说明什么质量问题,并提供确切的发票,问题的内容要明确而具体。
2)说明由此问题所带来的不便、比如时间或精神上的损失等,内容要实事求是。
3)提出解决方案,赔偿方法和方式等,所提出的要求要旅游管理考研合理。
4)结尾既要提出希望,比如要求对方尽快解决问题,同时又要为对方做出的努力表示感谢,这样对方才可能以积极的态度处理并解决你的问题。
投诉信的语气要坚决,但注意礼貌用词,不宜过分尖锐,叙述问题时用过去时态。其常用套语有:
引言:I am returning。 which I bought from your store in。 (time).
I must complain about。
发展:This has put us to great inconvenience.
Therefore, I am returning。 and would greatly appreciate if you could replace it.
结尾:We hope that you will understand our expectation of the compensation for our damaged goods.
I would be grateful if this matter would have your immediate attention.
Having been given your excellent reputation, I am sure you will do everything possible to。
2. 如何写投诉信
1.当对商品或服务不满时,我们有权投诉; 2.写投诉信时应注意的几点。
[写作导航]产品和服务不令人满意是常有的事,如果遇到,应投诉,以实现退换或索赔。投诉信可促使商家做到这点;写投诉信时要很客气,但语气要坚定;另外要证明责任确实在商家;最后要明确问题出在哪儿及你的具体要求,还可加上由此而给你来的不便或伤害,以加强投诉信的分量。
[范文]Not every service or product meets our satisfaction. When we are dissatisfied, we should voice our dissatisfaction. In this way, we can have the seller or provider replace the defective goods, re supply the service, or refund our money. No seller likes to do any of these, but our carefully written letter of complaint may motivate him to do so. When we write a letter of complaint, we will do well to keep these tips in mind: First, be courteous though firm. We will not win the seller's cooperation by anger. Secondly, be reasonable. Show logically and factually that the responsibility lies with the seller. The seller should be impressed with our fairness and quiet grasp of the facts in the matter. Thirdly, be specific about what is wrong. Be equally specific about what we want done about it. Lastly, tell how we have been hurt or inconvenienced by the problem. This strengthens our argument for compensation. 下载此作文:.docx(Word 文档)相关信息:如何写求职信How to Write a Job Application Letter(如何写求职信)汉浯提示:请写一篇150字左右的文章,说明如何写求职信。[写作导航]这是要求写一篇说明文。
第一段先写求职信的重要性,末尾引出如何写的话题;第二段详细讲求职信的内。(查看全文)沙尘暴-Duststorm(沙尘暴)1.沙尘暴已成一大祸患;2.沙尘暴形成的原因;3.结论。
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[写作导航]可先用数字说明世界沙化的问题,然后指出每年沙漠面积还在扩大,并预计其严重后果;接着可分析造成沙漠扩大的原因,一是大自然本身造成的,如某些地方少雨;二是。(查看全文)均衡膳食 Having a Well balanced Diet(均衡膳食)1.生活水平好了,肥胖的人也越来越多;2.肥胖会引发多种疾病;3.合理饮食有利健康。
3. 如何写投诉信
投诉不能变成谩骂或指责,而应该有理有据地说明问题所在。因此写投诉信时我们要注意以下三点:
1. 尽量使用委婉语。
2. 先表达理解之情,再指出问题。
3. 针对遇到的问题要求合理解决。
It just broke down a few days ago.
I'm afraid there may be a misunderstanding.
I'd like a full refund.
I would appreciate it if you 。 as soon as possible.
I'd like to talk to the manager.
[实战演练]假设你叫李华,你所乘坐的航班晚点8个小时而且没有人给你们安排饮食,最后到达目的地后,航空公司居然还遗失了你的行李,请你给机场负责人写一封投诉信。
注意:
1. 词数:100左右;
2. 合理发挥想象,以使行文连贯。
[参考范文]Dear Sir or Madam,
I am sorry to bother you but I'm feeling annoyed now. My flight was delayed for 8 hours and nobody provided us with meals. What's more, when I reached my destination, I was told that my luggage was lost. I understand it's not your fault personally, but the airline promised they would deliver my luggage. It should have arrived here safely. And I think that it is the airline's duty to deliver my luggage to the place I travel to. Would you please check your information and get my luggage back to me as soon as possible?
Yours faithfully,
通过学习这篇写作指导,你是否掌握了投诉信的写作方法和一些常用的句式结构?试着根据要求自己写一封投诉信,然后与范文对照,找出其中的不足并加以改进。
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