育才学习网1. 谁帮我解决一下超市顾客投诉啊,有案例
1、面包内有死苍蝇，首先看这位顾客购买时间，再看苍蝇是否真的在面包中，如果是它是烤熟的，新鲜的话就是假的；的确是超市的责任，第一向顾客道歉，第二退货，第三给人一张优惠券（当然是要通过你的上级），表示点精神补偿。如果是新鲜的苍蝇，根本不用赔偿。可以用相机拍摄下现状，顾客可以向消协投诉，你们做好应诉准备。
2、赠品汤锅用后出现漏洞。赠品是商家促销的手段之一，当然你的赠品质量应该也要有保障啊，这个问题很简单，给她换个，如汤锅没有了可以用其他价值差不多的换。当然漏洞也要检查（是否有摔过的痕迹）
如果你们确实把苍蝇做进了面包内，那是违反了食品卫生法了，如果顾客去卫生防疫部门投诉你们，不是罚几十元的事了，所以补偿精神损失费，面包的十倍是少了点，这个十倍是指质量问题，而你们现在是食品安全问题啦。至于处理，你们也可以换位思考一下，如果吃出苍蝇的人是我，我会怎么办？
2. 求一篇关于投诉超市的英语作文
必背模版句型 I am writing to make a complaint about。
我写信是为了投诉…… I am most reluctant to complain, but。 我非常不愿意投诉，但…… One annoying aspect of your service is。
你们的服务项目中一个令人不满的地方是…… I have been pleased with your services for years, but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。 I would like to draw your attention to the problem/fault。
我想让您知道这个问题/错误…… I am writing to inform you that I find。 unsatisfactory. 我写信是为了告诉你我发现……令人非常不满意。
I wish to express my dissatisfaction/disappointment about。 我想表达我对……的不满/失望。
It would be highly appreciated if you could。 如果你能……我将万分感谢。
I trust you will take my complaints seriously and。 我相信你会认真对待我的投诉，并且…… I hope you will give due attention to this matter. 希望对此事你能给予足够的重视。
I would like to get this matter settled by the end of this month. 我希望能在月底解决这事。 I could not be more satisfied if you can kindly。
如果你能……我将会非常满意。 I would appreciate it very much if you could。
如果你能……我将非常感谢。亲爱的先生、女士：我写此信是要就我2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。
Dear Sir or Madam,I'm writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits. 我上周二（6月21日）打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。
对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。
I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。
期盼收到您的答复。您真诚的Kenny Gao I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient. I look forward to hearing from you soon. Yours truly, Kenny Gao您稍微修改一下就可以了。
3. 求一篇投诉信```100字左右``你在超市买东西``对服务员不满
Dear Sir,I am writing to you to complain about the outrageous service I received today in your supermarket。
I went there this morning to buy a mobile phone, but when I asked the salesgirl to show me the items, she simply turned a deaf ear to me。 And obviously she was angry at me because I interrupted her telephone conversation!This kind of things should have never happened in a supermarket with good reputaion as yours。
I hope to hear from your in this regard。faithfully,Angry Customer。